----------Bookings----------

Appointment availability is strictly first come first served.

We reserve the right to request a deposit

Appointment changes / cancellations are subject to 48 hours notice.

When booking, reasonable access is required for the operatives van. A distance of no more than 20 feet is required for safe operation.

On road parking must be outside the property and within the direction of traffic flow.

The time of booking is a window time only. If the operative is running late then a message will be sent where possible. The operative may turn up a few minutes earlier. If there is no answer at the property the operative will give a grace period of 20 mins from the booked time then reserve the right to leave and the appointment will be logged as a no show.

----------Oven Cleaning----------

All ovens are inspected upon dismantling for damage, faults and missing components. Any issues will be raised upon finding and replacements / repairs can be arranged. Any gas oven repairs must be undertaken by a gas safe engineer and certification of repair may be required before commencement of cleaning.

Grill pans and oven trays

We only clean the supplied trays. This service is complimentary with the oven clean and we do not guarantee the standard of pans. We may refuse cleaning based upon the standard of the pan. We expect all loose grease is washed off the pans before commencement as our tank is a decarboniser and not a degreaser. Any further pans are chargeable upon request.

All oven cleaning products are environmentally friendly and certain products are vegan approved. These products are subject to availability. Our van mounted tank is electric powered. We may ask to plug this in at the property to charge the temperature environment within. The chemical products within the tank are environmentally friendly and will not damage or corrode equipment cleaned within it.

Time to time we may need to request using a non bio product in your oven if it is heavily soiled. This is something that will be discussed at the time of inspection before commencement.

We reserve the right to refuse to clean an oven for the following reasons:

The level of soiling unreasonably exceeds the allotted appointment time

The oven is poorly maintained, damaged or missing vital components or is generally unsafe.

The area surrounding the oven is unsafe, unworkable or inaccessible.

The oven is not the oven that was quoted.

----------Carpet Cleaning----------

Our carpet cleaning is done with an wet extraction machine. This introduces water / solution at high pressure and the removes the soiled water / solution with high powered vacuum

Carpets that are heavily stained are subject to pretreatement / stain treatment. Unfortunately not all stains and spills can be removed and the carpet may need further repair / replacement. This will be advised during the visit. Wear and tear / traffic areas and flattened pile can be permanent damage to the carpet and no amount of cleaning will fix the problem.

We will not accept liability for any permanent stains or damage that the carpet has sustained prior to cleaning.

Drying

Drying is subject to atmospheric conditions and conditions within the property. It is imperative that all rooms that are cleaned are well ventilated for 24 hours. On occasions where drying conditions are challenging we may supply airmoving equipment. This equipment is subject to a loan deposit which is fully refundable upon return of the undamaged equipment.

----------Payment----------

All payments are to be made upon completion. We accept cash, card or BACS. We request that payment is made before the operative leaves the property. Payments by BACS must be completed by 5pm on the day. If payment is not received, you will be revisited and asked to pay by card.

Landlords and property management companies. Invoices are to be paid immediately. We do not offer terms on invoice payments unless by prior agreement. Failure to adhere to this may result in recovery action.

----------Complaints & Compliments----------

Whilst we endeavour to give you a good experience with our visit, there may be an occasion where you are dissatisfied or disappointed . We endeavour to resolve all problems as quickly and fairly as possible. To achieve this our policy is to request all work is checked before the operative leaves and any any problems are resolved there and then. Upon leaving the premises we then request that any issues are reported within 48 hours.

If you are happy, we always appreciate feedback. We operate a transparency policy and our reviews are shared across Google, Facebook,Yell.com plus many independent web directories and pages.

If you love what we do leave a review, if we could have done more the give us a call!

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